Employee Assistance (EAP) Consulting

ScotCoach offers the following consulting services for Employee Assistance Programmes (EAP):

• Independent sourcing and procurement consultancy

• Audit or evaluation of existing EAPs

An Employee Assistance Program (or EAP) are workplace focused programmes that aim to assist in the identification and resolution of employee problems such as personal or work related matters, which affect or may affect performance. The aim of EAP's is to enhance individual performance in the workplace to the benefit of both the individual and the organisation.

July 07 EAP Training Flyer (PDF 604kb)

Independent Sourcing Solution

Purchasing an EAP can be a monumental task, particularly given the size of the investment. The EAP market place is aggressive and highly competitive so making the choice between providers can be difficult and time consuming.

ScotCoach specialises in providing independent and impartial sourcing advice for companies in selecting and contracting with an EAP and Work-Life supplier. With over twenty years of global experience in the field, we bring impeccable credentials to our clients. We have extensive experience in these matters and can arrange references from recent client's purchasing managers if required

We know the UK and Global EAP providers, their strength and weaknesses, we know how to best negotiate with them and most importantly we understand the corporate sourcing (tender) process.

For a reasonable investment we can not only assist you with RFP, Tendering and Selection we are confident that we can we save you a substantial amount on the final fee paid to the EAP supplier. We can also offer options to you that will improve the level of participation of your EAP.

Contact Tony Buon CEAP for more information

Independent EAP Auditing & Evaluation

Your EAP is a major investment and one that needs to be monitored.

Is your EAP giving you value for money, what is the actual waiting times, what is the quality of case files and referrals?

ScotCoach can assist you with a micro or macro review of you existing EAP, whether it is internally or externally operated. Services offered can include:

• Formal evaluation of EAP cost-effectiveness
• Evaluation of actual utlisation rates
• Customer satisfaction - 'secret shopper' surveys
• Blind auditing of client clinical files
• Surveys of employees attitude towards EAP
• Call centre effectiveness evaluation
• EAP training evaluation
• Desk audits of complaints and client issues   

ScotCoach also offers specialist EAP training services.

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For more information on workplace mediation training or to arrange a mediation with professional mediators please go here. For details of our emotional intelligence (EI, EQ) consultancy please go here. If you are interested in dignity at work training or consultancy, please click here.