ScotCoach Mediation ServicesIn any workplace conflict is inevitable as it a natural part of communication between people. It is how we respond to and handle that conflict that makes it a positive or negative experience. Up to 30% of a typical manager’s time can be spent dealing with conflict. A survey conducted by Price Waterhouse and Cornell's PERC Institute on Conflict Resolution of over 530 Fortune 1000 corporations stated that 88% of respondents reported using mediation in the last three years.  Download the full ScotCoach Workplace Mediation Fact Sheet (256kb)
‘The Government should challenge all employer and employee organisations to commit to implementing and promoting early dispute resolution, e.g. through greater use of in-house mediation, early neutral evaluation, and provisions in contracts of employment’. (Michael Gibbons, Review of Employment Dispute Resolution, March 2007)  Download Flyer for our Next Professional Mediation Training Course (289kb)
 “Why don’t we just knock their heads together?” An often quoted reply by managers when mediation is suggested.
As we are all aware it is far more desirable to try and resolve our workplace conflicts with each other as soon as possible and without having to raise a formal grievance. However this is not always easy to do and sometimes we may feel that we will not be listened to by the other person or maybe we don’t feel confident enough to know how to go about having that conversation. In other cases we may even feel nervous about making it worse or unsafe to talk with the other person on our own. Whilst it is sometimes the most appropriate way forward to raise a formal grievance it is often the case that something could have been resolved long before it gets to that stage - if only we were offered the opportunity to make that happen. One of the most effective ways in which employees can attempt to resolve their differences and conflicts is through Workplace Mediation. However it is not in the best interests of staff for mediation to be conducted by inexperienced and untrained people. [ Top of page ]  For this reason many organisations are developing the skills of their line managers to make better use of mediation skills. Organisations are also developing and training internal teams of voluntary mediators with great success. These internal teams are ideally placed to deal with most issues at any early and less complex stage and help their colleagues attempt to resolve their conflicts in a safe and informal setting.
However sometimes the issues are too complex or the mediators will require more advanced skills in order to attempt mediation without potentially causing harm and to increase the likelihood of a successful outcome. In these cases ScotCoach can provide your organisation with professional and highly experienced workplace mediators with over twenty years of experience in workplace mediation. - The mediator does not impose a solution
- Mediation is always voluntary and informal
- The mediator is always impartial, independent and neutral
For more information on the conditions for workplace mediation click here [ Top of page ]  Mediation is the intervention in a negotiation or a conflict of an acceptable third party, who assists the involved parties to voluntarily reach a mutually acceptable settlement of the issues in a dispute. In addition to addressing the substantive issues, workplace mediation also addresses the interpersonal issues between the parties that may be preventing them from moving forward. FAQ link
- What are the Benefits of Workplace Mediation?
- What is Suitable for mediation?
- How long does it take?
- What does it Cost?
- How do I make arrangements for a Mediation?
- What is the ‘Eastburn’ Model?
- Who are the ScotCoach Mediators?
- What are the common misconceptions about mediation?
These eight questions are answered in full here.  There are no formal ethical guidelines for workplace mediation at the moment generally accepted in the UK. However there are excellent standards of mediation practice jointly defined by the US Society of Professionals in Dispute Resolution and the American Arbitration Association and are applicable to mediation generally. These guidelines have been adopted by ScotCoach and provide our clients with guidance on our commitment to maintaining very high standards of practice.
Download a copy of the ScotCoach Ethical Guidelines (139kb) [ Top of page ] [ Home ] [ Mediation Conditions ] [ Mediation FAQ ] [ Eastburn Model ] [ Legal Framework ] [ Control of the Process ] [ Agreements ] [ Subsequent Action ] [ Outcomes ] [ Mediation Case Study ] [ Misconceptions ] [ Ethical Guidelines ] | 
